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FAQ

Q. WHAT WAS THE LIGHTERBUDDY DESIGNED TO FIT AROUND?

A. The LighterBuddy was designed to fit around most waterpipes, hookahs and bubblers, however, the flexible strap makes it ideal for so much more. The strap of the LighterBuddy is 1.5 inches wide and can easily be stretched to over 3 times that width.

Q. HOW ARE SHIPPING COSTS CALCULATED?

A. 1 flat rate for residents of the lower 48. Alaska, Hawaii and international shipments based on individual basis.

Q. HOW CAN I BE SURE MY TRANSACTION IS SECURE?

A. LighterBuddy utilizes PayPal for all of our online transactions. In addition to the 100% Customer Satisfaction Guarantee LighterBuddy offers, PayPal offers claims, "If an eligible purchase doesn't arrive, or doesn't match the seller's description, our Purchase Protection will reimburse you for the full purchase price of the item plus shipping costs."

Q. ARE THERE DISCOUNTS AVAILABLE FOR LARGER QUANTITIES?

A. Yes. Discounts are available on orders of 100 parts or more. Please call 1 877 226 7022 or email contact@LighterBuddy.com for more information.

Q. WOULD IT BE POSSIBLE TO CUSTOMIZE THE DESIGN OF THE LIGHTERBUDDY TO INCLUDE A COMPANY NAME OR LOGO?

A. Absolutely. However, given the complexity of custom manufacturing, these orders are taken and handled on a case-by-case basis. Please call 1 877 226 7022 or email contact@LighterBuddy.com for more information.

Q. WHAT'S NEXT FOR LIGHTERBUDDY/ELEVATED CONCEPTS?

A. Elevated Concepts will continue solving everyday common problems with innovative and affordable solutions. For the latest news on all of our upcoming products, please sign up for our newsletter or like us on Facebook!